This English translation is provided for convenience. In case of discrepancies, the Romanian version prevails.

ANPC (Romanian National Authority for Consumer Protection) Information — Alternative Dispute Resolution

Last updated: March 2026

1. Operator

R.W.T. CreativPub S.R.L. · CUI 27255944 · Jud. Bacău, Mun. Onești, Str. Serelor, Nr. 10

Contact: florin@smartworktogether.com · Tel: +40 723 352 959

2. Alternative dispute resolution (SAL)

Pursuant to Law no. 151/2015 on the alternative resolution of disputes between consumers and traders and Government Emergency Ordinance (OUG) no. 20/2021, we inform you that you have the right to use alternative dispute resolution procedures before or instead of going to court.

Legal basis: Law no. 151/2015 — legislatie.just.ro

3. Autoritatea Națională pentru Protecția Consumatorilor (ANPC)

Autoritatea Națională pentru Protecția Consumatorilor

Bd. Aviatorilor nr. 72, sector 1, 011865 București

Tel: 0800 080 999 (toll-free hotline)

Website: www.anpc.ro

4. SOL (EU Online Dispute Resolution) platform

Pursuant to Regulation (EU) no. 524/2013, for disputes arising from online contracts you can use the European SOL (Online Dispute Resolution) platform:

https://ec.europa.eu/consumers/odr

Portal created by the European Commission for the out-of-court resolution of online disputes between consumers and traders in the EU.

Our email address for SOL complaints: florin@smartworktogether.com

5. Amicable settlement procedure

Before turning to ANPC or SOL, we encourage you to contact us directly:

We undertake to respond to any complaint within 5 working days.

6. Centrul de Soluționare Alternativă a Litigiilor în domeniul Bancar (CSALB) (Centre for Alternative Dispute Resolution in Banking)

For disputes related to online payment services (bank cards):

www.csalb.ro